Connexus Travel

Connexus Travel is an independent TMC with owned offices in Hong Kong, Shanghai, Shenzhen, and Beijing and is a global network partner able to provide daily data feeds & handoffs (including translated China content). We are the only TMC in Hong Kong & China with our own onsite 24/7 team providing support in English, Cantonese and Mandarin. OBT / Content: We have a proprietary Online Booking Tool (OBT) with content from GDS, TravelSky (China domestic), NDC and multiple aggregators for air and h

Connexus Travel: frequently asked questions

Which languages do you provide services in?

We provide service in English, Cantonese and Mandarin, and all of our tools (OBT, reporting, etc.) and client management are multilingual.

Do you provide support 24/7?

Yes, we are the only TMC with our own onsite 24/7 team in Hong Kong and China. We provide services in English, Cantonese and Manadarin.

Are you able to work with global entities in English

Yes, in fact our Managing Director is English and all of our management team are multilingual.

What are you key points of differentiation?

Access to content: OBT and systems with consolidated access to GDS, TravelSky (China domestic), China Rail, air and hotel aggregators, Virtuoso, and negotiated hotel and ground transport rates. Data: Able to provide an online visual analytics tool as well as daily data feeds through API or SFTP. Only TMC in Hong Kong and China, which has its own onsite 24/7 resources. Able to provide access to specialist consulting resources in Hong Kong and China. Modern TMC with multiple AI features with 78 years of experience delivering services across Greater China.

Do you provide 24/7 emergency support?

Yes, we are the only TMC in Hong Kong with our own 24/7 team based in our office.

What payment methods do you accept?

We accept all major credit cards and direct payment methods

What geographic regions do you serve?

Greater China (Hong Kong, China & Macau)

Do you integrate with major GDS systems?

We currently use SABRE as our primary GDS but also have Amadeus and TravelSky

Can you provide third party data feeds for reporting and security?

Yes, we currently provide daily data feeds for global consolidation as well as real-time feeds to security vendors such as ISOS.

Can you provide API access for data integration?

Yes, we are able to do API data integrations for handoffs for consolidation

Do you work with law firms, financial services or professional services companies?

Yes, we have extensive experience in this area. We are able to customise services for client billing, reporting, and compliance.

Are you PCI or ISO certified?

Yes, we are PCI compliant and ISO27001 certified

Are you compliant with GDPR and other Information Security requirements?

Yes, we are compliant with ISO27001, PCI DSS and GDPR and have completed the compliance process with multiple regulated clients.

What booking channels do you support?

GDS, OBT, Mobile, WeChat, WhatsApp, Email, Telephone and Chat.

Do you enable clients to load corporate air fares and negotiated hotel rates into your systems?

Yes, we have many clients for whom we load rates and fares and provide reporting on performance / compliance.

Do you charge transaction fees or management fees?

We are able to charge clients either a transaction fee or structure a cost plus management fee...

Does your OBT work in China?

Yes, our proprietary OBT provides access to consolidated content from Sabre, Amadeus, TravelSky, China Rail and third-party aggregators.