Encore

Encore combines 24/7 Traveler Services, proprietary Travel Management Technology, proactive Program Management, and Meetings & Events expertise to deliver clarity, control, and care across every travel touchpoint. As a proudly woman-owned, independent company, Encore moves fast, solves harder problems, and grows with intention, never compromising on the personalized service that sets it apart.

Encore: frequently asked questions

Does Encore provide 24/7 emergency support?

Yes. Encore provides 24/7 traveler support, every day, no matter the time zone. Real agents (not bots) handle disruptions, rebookings, and emergencies the moment they happen, day or night. From C-suite VIP support to general traveler care, the same team is just a phone call away, around the clock.

What happens when a trip is disrupted (flight cancellation, hotel issue, etc.)?

Encore monitors disruptions proactively and starts rerouting before travelers even feel the impact. Support is available 24/7, so issues get resolved by a real person in real time, not through a queue.

What support does Encore provide for guest or non-employee travelers?

Encore extends the same secure booking, policy controls, and support experience to guests and non-profiled travelers as it does to core program travelers, so visibility and compliance don't drop off for one-off bookings.

Does Encore offer VIP support for executives and board members?

Yes. Encore provides dedicated VIP support for C-suite and board-level travelers, with 24/7 experts available for the higher-stakes, higher-visibility trips that can't afford friction.

What does Encore's program management service actually include?

Encore's program management covers policy design, vendor negotiation, spend analytics, and ongoing strategy, not just booking. It uses 35+ years of vendor relationships to negotiate enterprise-level pricing, even for mid-sized programs.

Can Encore manage meetings and events travel, not just individual trips?

Yes. Encore integrates meetings and events into its travel management, handling everything from leadership meetings to large-scale events with the same 24/7 support and attention to detail as individual trips.

Is Encore's platform suitable for regulated industries like finance, banking, or insurance?

Yes. Encore is trusted by complex, regulated industries where compliance, data security, and traveler experience are non-negotiable. The platform partners directly with financial institutions to meet rigorous regulatory and audit standards.

How does Encore help travel programs stay compliant with internal policy?

Encore's platform centralizes booking, policy enforcement, and spend tracking, so compliance is built into the booking flow rather than checked after the fact. Real-time reporting flags policy deviations as they happen.

How does Encore handle data security for regulated industries?

Encore builds enterprise-grade security into its platform specifically for regulated industries, protecting traveler data and program systems with the same accountability expected in finance, banking, and insurance environments.

What access controls does Encore use to protect sensitive traveler data?

Encore uses encryption in transit and at rest, with role-based access controls built specifically for highly regulated environments, so security teams can move faster without compromising on protection.

Can non-employees or guests book travel through the Encore Platform?

Yes. Guests and non-profiled travelers get the same secure booking experience, policy controls, and support as core program travelers, without needing a full traveler profile set up in advance.

Can travelers self-serve their bookings, or is everything handled by an agent?

Both. Encore offers self-serve and concierge booking, adapting to how each traveler prefers to work, while keeping the same level of support and policy compliance either way.

Can Encore help track and report on travel-related sustainability metrics?

Encore's platform includes sustainability tracking and reporting as part of its broader data and analytics capabilities, turning travel activity into reportable business intelligence.

Does Encore's technology update automatically when employees join, leave, or change roles?

Yes. New hires appear instantly, departures are deactivated cleanly, and internal moves update without manual work, so traveler profiles stay accurate as the organization changes.

What technology does Encore use to manage corporate travel programs?

Encore's proprietary technology connects booking, policy guidance, real-time support, and reporting into one system, built to handle complexity at scale while keeping the experience centered on people, not just software.

Does Encore offer a mobile app for travelers?

Yes. The Encore Mobile app puts trip details, disruption support, and 24/7 access to real travel experts in one place, built for travelers who need answers on the move.

What's included in Encore's travel technology platform?

The Encore Platform unifies booking, policy enforcement, real-time reporting, and traveler support into one secure system, built to handle complexity at scale without losing the human element of service.

What makes Encore different from other corporate travel management companies?

Encore stays independent, with no corporate handoffs or red tape. That means direct control over technology, agents, and account management, paired with 24/7 real-people support and a 40-year track record serving complex, regulated industries.