Globespan Travel Management delivers transparent, high-performance travel solutions with 24/7 support, global coverage across 90+ countries, and bilingual service, helping clients improve visibility, traveler experience, and cost savings.
Yes. Globespan Travel Management provides 24/7/365 in-house emergency support, with knowledgeable consultants available to assist travelers during urgent situations or disruptions. This support is managed in-house, with no surcharge for after-hours service and no additional out-of-hours charge.
Globespan Travel Management’s support response times are governed by agreed service levels based on the nature and urgency of the request. Priority and disruption-related issues are handled immediately through our 24/7/365 in-house support model, while standard service requests are managed in line with established SLA targets for responsiveness, resolution, and follow-up.
Globespan Travel Management provides direct support in English and French, with broader multilingual support available through our global service network. Across our owned footprint and partner coverage in 90+ countries, the main regional languages supported include English, French, Spanish, Portuguese, German, Italian, Dutch, Arabic, and key Asia-Pacific languages depending on market needs. This allows us to support clients across North America, Latin America, Europe, the Middle East, Africa, and Asia-Pacific with both direct service capability and broader local-language support where required.
Yes. Globespan Travel Management can support consolidated monthly invoicing, helping simplify billing, improve financial visibility, and reduce administrative effort for the client.
Globespan Travel Management accepts central billing and card payments, with payment arrangements tailored to the client’s billing structure, account setup, and program requirements. This can include consolidated invoicing and other agreed payment solutions to support easier reconciliation and financial control.
Yes. Globespan Travel Management can accept purchase orders as part of the agreed commercial and billing arrangement, depending on the client’s procurement and invoicing requirements.
Globespan Travel Management serves clients globally. Our owned operations span North America, Asia-Pacific, and Australia through offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila, and we extend broader international coverage through local in-market partners across 90+ countries. This footprint spans North America, Latin America, Europe, the Middle East, Africa, and Asia-Pacific, allowing us to combine direct operational strength with broad regional representation and local market support.
Yes. While our wholly owned offices are located in Toronto, Vancouver, Los Angeles, Sydney, and Manila, we also support clients through local in-market partners across North America, Latin America, Europe, the Middle East, Africa, and Asia-Pacific. This allows us to provide regional representation and local market support in [region].
Yes. Globespan Travel Management integrates with major GDS systems, including Amadeus and Sabre, helping support broad content access, flexible servicing, and technology-enabled travel management for complex programs.
Yes. Globespan Travel Management can support API access for booking integration and will work with the client to align the solution to the required booking flow, system environment, and integration objectives.
Yes. Globespan Travel Management supports NDC connections through a multi-source content strategy that includes Amadeus NDC-X, Sabre NDC, and Travelfusion, with integration into both our online booking tools and agent portals. This approach gives us access to modern airline content through multiple channels rather than relying on a single source, helping enhance fare access, content breadth, servicing flexibility, and the ability to present richer airline offers through both self-booking and agent-assisted workflows.
No. Globespan Travel Management is not SOC 2 Type II certified. However, our key third-party technology and service vendors maintain their own relevant security and compliance certifications, including SOC 2 Type II where applicable, as part of the broader control environment supporting our services..
Globespan Travel Management has formal data security measures in place designed to protect client and traveler information across its systems and processes. Public company materials state that Globespan prioritizes the confidentiality of client and employee personal information and data, complies with applicable privacy and data protection laws in the jurisdictions where it operates, and maintains documented policies including Information Security Policy, IT Operations and Network Security Policy, Password Policy, and Data Retention Policy. Its broader technology environment is also positioned around security and compliance. Globespan says it uses industry-leading internal tools and client-facing systems to increase efficiencies, security, and compliance, while its duty-of-care capabilities include real-time traveler location and communication tools that support secure crisis response and traveler oversight. In addition, Globespan’s key third-party technology and service vendors maintain their own relevant security and compliance certifications, including GDPR compliance and, where applicable, SOC 2 Type II. Together, this supports a broader control environment focused on privacy, secure operations, and responsible handling of personal information.
Globespan Travel Management follows GDPR-aligned data privacy and handling practices where applicable. While GDPR is not mandatory in every operating jurisdiction, we maintain strong privacy controls and responsible data-handling practices consistent with recognized standards and client requirements. In addition, our key third-party technology and service vendors are GDPR compliant, reinforcing the broader privacy and data protection environment that supports our services.
Globespan Travel Management supports multiple booking channels to match client policy, traveler preference, and trip complexity. These include online booking tools such as Amadeus Cytric, including Cytric Easy with Microsoft Teams integration, Concur, Deem, and Atriis, as well as high-touch offline servicing through phone, email, chat, SMS, and WhatsApp. We also support agent-assisted booking for more complex itineraries, group travel, guest travelers, and other non-profiled travel requirements. This multi-channel approach allows clients to combine traveler convenience with stronger policy control, duty of care, and service flexibility. Routine bookings can be handled through configured OBT environments, while more complex, high-risk, or specialized travel can be managed directly by our team through the servicing channel that best fits the traveler and situation.
Yes. Globespan Travel Management can configure out-of-policy booking workflows based on the client’s travel policy, approval hierarchy, and operational requirements, allowing exceptions to be managed in a controlled and compliant way.
No. Globespan Travel Management does not require a minimum booking volume and can support programs based on the client’s travel needs, structure, and service requirements.
Globespan Travel Management can work with either transaction fees or management fees, depending on the client’s program requirements and preferred commercial structure. Both are negotiable and can be tailored to align with the scope of services, booking mix, and overall partnership model.
Yes. Globespan Travel Management can help clients meet their ESG travel goals, and we already support this for other clients today. We combine practical program management with technology-enabled visibility to help organizations better understand, measure, and manage the environmental impact of travel. Our approach is supported by tools such as Prime Analytics, Kudos, and sustainability-related capabilities available through our OBTs and traveler apps. We also integrate with third-party systems such as Thrust Carbon, Sustainable Travel International, Squake, Choose, and others, allowing clients to enhance emissions tracking, carbon reporting, and broader ESG program support based on their specific needs.
Yes. Globespan Travel Management offers carbon footprint tracking through our OBT environment, Prime Analytics reporting platform, and Kudos. We can also integrate with third-party sustainability providers such as Thrust Carbon, Sustainable Travel International, Squake, Choose, and others, helping clients improve visibility into travel-related emissions and support stronger sustainability reporting, analysis, and decision-making across the travel program.
Yes. Globespan Travel Management can integrate with your expense management system. Through the OBTs we support — including Amadeus Cytric, SAP Concur, Deem, and Atriis — and integrations with platforms such as Emburse, Concur Expense, Workday, and others, we can align the travel program to your preferred expense and reconciliation workflow.
Yes. Globespan Travel Management supports traveler mobile capability through the OBTs we use, including Amadeus Cytric — including Cytric Easy with Microsoft Teams integration — SAP Concur, Deem, and Atriis. Cytric is accessible via web, mobile, and Microsoft Teams, SAP Concur offers its mobile app for travel and expense management, and Deem provides Deem Mobile for booking and trip changes. Atriis also supports booking and trip management through its shared platform for self-booked and agent-assisted travel.