Key Travel is a specialist TMC for academic, humanitarian, faith, and nonprofit organizations, offering exclusive fares, global support, advanced technology, and 24/7 service for complex travel., is a specialist TMC for academic, humanitarian, faith, and nonprofit organizations, offering exclusive fares, global support, advanced technology, and 24/7 service for complex travel.
Key Travel Inc.’s support response times are governed by agreed service levels based on the nature and urgency of the request. Priority and disruption-related issues are handled immediately through our 24/7/365 in-house support model, while standard service requests are managed in line with established SLA targets for responsiveness, resolution, and follow-up. Our approach is designed to ensure urgent traveler needs are prioritized quickly, while routine requests are handled efficiently and consistently within the agreed service framework.
We provide direct support in English and French, with broader multilingual support available through our global partner network across North America, Latin America, Europe, the Middle East, Africa, and Asia-Pacific.
Yes. Key Travel Inc. provides 24/7/365 in-house emergency support, with knowledgeable consultants available by phone, SMS, and WhatsApp to assist travelers during urgent situations or disruptions. This support is managed in-house, with no surcharge for after-hours service and no additional out-of-hours charge.
Yes. Key Travel Inc. can support consolidated monthly invoicing, helping simplify billing, improve financial visibility, and reduce administrative effort for the client.
Yes. Key Travel Inc. can accept purchase orders as part of the agreed commercial and billing arrangement, depending on the client’s procurement and invoicing requirements.
Key Travel Inc. accepts central billing/invoice arrangements and card payments. For group travel, Key Travel states it can bill centrally to your organisation or take payment by card. Its standard terms also say customers may pay against invoices, that credit account facilities may be available, and that credit card payments are accepted, with a standard-rate charge applying to payments made by credit card.
Key Travel Inc. serves clients globally. Through the backing of Globespan Travel Management, we are supported by wholly owned offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila, and can extend service coverage through ALTOUR’s international network in over 90 countries. This combination allows us to deliver specialist travel expertise with both owned operational strength and broad in-market global support.
Yes. Key Travel Inc. can provide support through Globespan Travel Management’s owned offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila, together with local in-market partners across 90+ countries. That local-partner footprint spans North America, Latin America, Europe, the Middle East, Africa, and Asia-Pacific, allowing us to combine direct operational strength with broad regional representation and local market support where needed.
Yes. Key Travel Inc. can support API access for booking integration and will work with the client to align the solution to the required booking flow, system environment, and integration objectives.
Yes. Key Travel Inc. works with major GDS systems, including Amadeus and Sabre, helping support broad content access, flexible servicing, and technology-enabled travel management for complex programs.
Yes. Key Travel Inc. supports NDC connections through Amadeus NDC-X, Sabre NDC, and Travelfusion, with integration into both our online booking tools and agent portals. This gives us access to richer airline content, broader fare choice, and more flexible servicing across both self-booking and agent-assisted channels.
No. Key Travel Inc. is not SOC 2 Type II certified. However, our key third-party technology and service vendors maintain their own relevant security and compliance certifications, including SOC 2 Type II where applicable, as part of the broader control environment supporting our services.
Key Travel Inc. applies formal data security measures designed to protect client and traveler information, including multi-level encryption, secure data transmission, TLS 1.2 protection for online booking services, and processes aligned with ISO 27001, GDPR, and PCI DSS standards. Data security is built into its technology environment and software development lifecycle, helping support confidentiality, secure payments, and responsible handling of personal information.
Key Travel Inc. follows GDPR-aligned privacy practices where applicable. Although GDPR is not universally required for our U.S. entity, we apply strong data protection and privacy controls to support client expectations and responsible handling of personal information.
Key Travel Inc. supports multiple booking channels to match client policy, traveler preference, and trip complexity. These include online booking tools such as Amadeus Cytric, Concur, Deem, and Atriis, as well as high-touch offline servicing through phone, email, chat, SMS, and WhatsApp. We also support agent-assisted booking for more complex itineraries, group travel, study abroad, humanitarian missions, guest travelers, and other non-profiled travel requirements. This multi-channel approach allows clients to combine traveler convenience with stronger policy control, duty of care, and service flexibility. Routine bookings can be handled through configured OBT environments, while more complex, high-risk, or specialized travel can be managed directly by our team through the servicing channel that best fits the traveler and situation.
Yes. Key Travel Inc. can configure out-of-policy booking workflows based on the client’s travel policy, approval hierarchy, and operational requirements, allowing exceptions to be managed in a controlled and compliant way.
Yes. Key Travel Inc. is negotiable on both items and is willing to work collaboratively with the client to agree on terms that align with the program’s needs, service requirements, and overall commercial framework.
No. Key Travel Inc. does not require a minimum booking volume and can support programs based on the client’s travel needs, structure, and service requirements.
Yes. Key Travel Inc. actively supports clients in meeting their ESG travel goals. We already do this for other clients through a combination of program strategy and powerful tools such as Prime Analytics, Kudos, and sustainability capabilities within our OBTs and apps, helping improve visibility into travel-related impact and support more informed, responsible travel decisions.
Yes. Key Travel Inc. offers carbon footprint tracking through our OBT environment, Prime Analytics reporting platform, and Kudos. This combination helps clients track travel-related emissions, improve visibility into program impact, and support sustainability reporting and decision-making.
Yes. Key Travel Inc. can integrate with your expense management system, and the options depend on the booking platform selected for your program. Our supported OBT environments include Amadeus Cytric, SAP Concur, Deem, and Atriis, all of which are designed to support travel-and-expense connectivity in different ways. SAP Concur offers a natively integrated travel-and-expense environment, while Cytric supports expense-related integrations and has public integrations such as Emburse Reshop. Deem states that its platform can integrate with nearly any expense platform and also highlights integrations such as Workday. Atriis positions its platform as part of a broader corporate travel ecosystem and supports integration-oriented travel workflows that can fit into enterprise travel and expense environments.
Yes. Key Travel Inc. supports traveler mobile capability through the OBTs we use, including Amadeus Cytric, SAP Concur, Deem, and Atriis, giving travelers mobile access to booking, trip management, and related travel functions depending on the client’s platform configuration.
Key Travel Inc. specializes in mission-driven travel markets, with particular strength in academic and higher education institutions, study abroad programs and groups, group travel, and athletic travel. Key Travel publicly positions itself as a specialist TMC in academic travel and highlights dedicated offerings for Group Travel and Study Trips, alongside support for conferences and events. Its site also emphasizes that it serves organizations whose travel is often more complex and requires stronger policy, duty-of-care, and group-management support than a standard corporate program.